I have an Actiontec 1520 with a Point to Point Connection

Step 1 - Verify Connection with your router

Check the link lights on your Actiontec Home Gateway. Make sure the lights associated with the Internet and your PC are lit.
Make certain that on the status page for the Actiontec Home Gateway shows "Connected" for Connection Status.
Check your browser's configuration and ensure it is configured for a LAN connection. Check the link lights on your Actiontec Home Gateway. Make sure the lights associated with the Internet and your PC are lit.
Make certain that on the status page for the Actiontec Home Gateway shows "Connected" for Connection Status.
Check your browser's configuration and ensure it is configured for a LAN connection. Please note that if your Internet link light will not stay solid, this means that the router is not training and you must call Qwest to troubleshoot your DSL Line - their number is 1-800-247-7285.

Step 2 - Verify settings for your computer and router

1. Check the physical connections and make sure the LED for the associated Ethernet Network connection is lit.
2. Check to ensure the IP address of your computer is set to an IP within 192.168.0.2 to 192.168.0.254. Verify the subnet mask is set to 255.255.255.0 and the gateway is set to 192.168.0.1.
3. Reset the router by pressing in the reset button for 3-4 seconds.
4. Reboot your PC.

If you still cannot connect after following these steps, please call our office at 602-264-7000. We will be happy to assist you with further troubleshooting steps.