Step 1 - Look at your Router -

Does it have a solid WAN link light?

Does it have a solid LAN link light?

If you answered no to either of these questions, try rebooting your router by removing the power cord, then plugging it back in after 5 seconds. If this causes the link lights to become solid, go back to your PC and see if you can get online, if you still cannot, go to the next step. Please note that if your WAN Link light will not stay on, or constantly flashes, this means that your Cisco is not training and there is a problem with your DSL line. To resolve that problem, you must call Qwest Tech support at 1-800-247-7285.

Step 2 - Verify your network settings

When a Cisco modem is configured for Bridged Ethernet service, there is no IP information stored on the Cisco itself, all relevant IP information is stored on the computer that it is connected to. When you signed up for your service with us, you were given a static IP address, Gateway address, and Primary and Secondary DNS servers. Verify that this information is still entered. To find this information, open the Control Panels for your computer and find the Network Control Panel, see below for Operating System specific instructions -

Go into the control panels of your computer and find the network control panel. Depending on what operating system you are running, the name might be a little different, but what you are looking for is the settings for your network card. See below for how to find these settings -

Windows 95/98/ME

Click Start, Settings, Control Panels. In the Control Panels window, find the Network control panel and open it - you will see a list of network protocols and devices. Find the TCP/IP settings for your ethernet card in the list, and click on the properties button.

Windows 2000

Click Start, Settings, Control Panels. In the Control Panels window, find the Network and Dial up Connections control panel and open it. Most likely, your ethernet connection will be listed as "Local Area Connection", but it may have a number after it if you have more than one network card in your PC. Double click on the icon for the Local Area Connection and click on the Properties button in the window that comes up. In the properties window, click on the TCP/IP protocol in the list and click on the Properties button.

Windows XP

Click Start, Control Panel. In the Control Panels, if you are not in Classic View, please switch to it by clicking the command on the upper left hand side of the window that says "Switch to Classic View". Once you are in Classic view, double click on the Network Connections Icon. Most likely, your ethernet connection will be listed as "Local Area Connection", but it may have a number after it if you have more than one network card in your PC. Double click on the icon for the Local Area Connection and click on the Properties button in the window that comes up. In the properties window, click on the TCP/IP protocol in the list and click on the Properties button.

If your IP information has been lost for some reason, re-enter the numbers in the appropriate areas and attempt to reconnect.

Step 3 -

If you still cannot connect at this point, please call our office at 602-264-7000. We will be happy to assist you with additional troubleshooting of your DSL connection. When you call our office, please have the management cable that was shipped with your Cisco DSL Router connected to your computer in case we need to talk you through verifying settings on the DSL router itself.