Cisco 675/678 with Point to Point Service
Step 1 - Look at your Router -
Does it have a solid WAN link light?
Does it have a solid LAN link light?
If you answered no to either of these questions, try rebooting your router by removing the power cord, then plugging it back in after 5 seconds. If this causes the link lights to become solid, go back to your PC and see if you can get online, if you still cannot, go to the next step. If your WAN link light will not come on, that means that your DSL modem is not training on your DSL line, and you must call Qwest tech support to troubleshoot your DSL line. They can be reached at 1-800-247-7285.
Step 2 - Verify that your computer can communicate with the Router -
For Point to Point connections, the ethernet interface on the Cisco Routers have an IP address assigned to them. If you have Dynamically assigned IPs, then the IP address is most likely 192.168.1.254, 192.168.1.1, or 10.0.0.1. If you have static IPs provided by Getnet, then the IP address used by the ethernet interface will be the second IP in your range of IP addresses. Pull up a DOS prompt on your computer and ping the IP address of your router you should get 4 replies. If you do get replies, but cannot get online, proceed to the next step. If you don't get replies, then verify that the ethernet cable is plugged firmly into your PC and into the Cisco router. The cable in question should be plugged into the ETH0 port on your Cisco. Also note that a standard ethernet cable will not work for this, it must be a crossover cable.
Step 3 - Verify the network settings on your PC -
Go into the control panels of your computer and find the network control panel. Depending on what operating system you are running, the name might be a little different, but what you are looking for is the settings for your network card. See below for how to find these settings -
Windows 95/98/ME
Click Start, Settings, Control Panels. In the Control Panels window, find the Network control panel and open it - you will see a list of network protocols and devices. Find the TCP/IP settings for your ethernet card in the list, and click on the properties button.
Windows 2000
Click Start, Settings, Control Panels. In the Control Panels window, find the Network and Dial up Connections control panel and open it. Most likely, your ethernet connection will be listed as "Local Area Connection", but it may have a number after it if you have more than one network card in your PC. Double click on the icon for the Local Area Connection and click on the Properties button in the window that comes up. In the properties window, click on the TCP/IP protocol in the list and click on the Properties button.
Windows XP
Click Start, Control Panel. In the Control Panels, if you are not in Classic View, please switch to it by clicking the command on the upper left hand side of the window that says "Switch to Classic View". Once you are in Classic view, double click on the Network Connections Icon. Most likely, your ethernet connection will be listed as "Local Area Connection", but it may have a number after it if you have more than one network card in your PC. Double click on the icon for the Local Area Connection and click on the Properties button in the window that comes up. In the properties window, click on the TCP/IP protocol in the list and click on the Properties button.
Once you have found the appropriate page, verify that the IP address you have for your computer is in the same range as the ip address you have set for the Cisco's ethernet interface. (ie. if the IP address of your Cisco is 192.168.1.254, your computer's IP address must be 192.168.1.XXX, if it is something else, such as 10.0.0.XXX, then it will not be able to communicate with the Cisco) Verify that the gateway address matches the address you have assigned to the Cisco. Also, verify that your DNS server information is current - our current DNS servers are 216.19.223.25 and 216.19.223.26.
If you still cannot connect at this point, please call our office at 602-264-7000. We will be happy to assist you with further troubleshooting steps for your DSL connection. When you call us, please have the management cable that was shipped with your Cisco DSL Router hooked up to your computer in case we need to reprogram the router itself.