Intel 2100/2200/3200 with Bridged Ethernet (RFC1483) Service

Step 1 - Run the DSL Diagnostic Test

Included with the Intel DSL modems is a Diagnostic software program, and we ask that you run this before trying anything else. The program can be found under "Intel Pro-DSL modem utilities" in your programs list. Open the Diagnostic program and run the diagnostic. The program will test 3 things - that the driver for your modem is installed properly, whether or not your modem can train on your DSL line, and whether or not you can connect to your ISP. If the first test fails, you must re-install the software for the DSL modem. This can be found on the installation CD which you received with your DSL modem. Uninstall the software through the add/remove software control panel and reboot your computer. Once the computer comes back up and recognizes the new hardware, insert your software CD and follow the prompts that it gives you. If the second test fails, that means that there is a problem with your DSL line, and you must call Qwest Tech Support. They can be reached at 1-800-247-7285. If the third test fails, proceed to the next step.

Step 2 - Verify your network settings

When you signed up for your service, you were given a static IP address, Gateway, and Primary and Secondary DNS servers, in order to find and verify that this information is still correctly set on your PC, please follow the operating system specific instrutions below -

Windows 95/98/ME

Click Start, Settings, Control Panels. In the Control Panels window, find the Network control panel and open it - you will see a list of network protocols and devices. Find the TCP/IP settings for your Intel modem in the list, and click on the properties button.

Windows 2000

Click Start, Settings, Control Panels. In the Control Panels window, find the Network and Dial up Connections control panel and open it. Most likely, your DSL connection will be listed as "Local Area Connection 2", but it may have a different number after it if you have more than one network card in your PC. Double click on the icon for the Local Area Connection 2 and click on the Properties button in the window that comes up. In the properties window, click on the TCP/IP protocol in the list and click on the Properties button.

Windows XP

Click Start, Control Panel. In the Control Panels, if you are not in Classic View, please switch to it by clicking the command on the upper left hand side of the window that says "Switch to Classic View". Once you are in Classic view, double click on the Network Connections Icon. Most likely, your ethernet connection will be listed as "Local Area Connection 2", but it may have a different number after it if you have more than one network card in your PC. Double click on the icon for the Local Area Connection 2 and click on the Properties button in the window that comes up. In the properties window, click on the TCP/IP protocol in the list and click on the Properties button.

If your IP information has been lost for some reason, re-enter the numbers in the appropriate areas and attempt to reconnect.

Step 3 - try to verify communication with the gateway

Bring up a DOS prompt on your computer and ping your gateway address. The command to use is ping xxx.xxx.xxx.xxx (ie. ping 216.19.216.1) You should get four identical responses. If you get replies, try to ping a webpage with the command ping www.webpagenamehere.com (ie. ping www.getnet.com). If you get replies here, try to open a webpage in your browser. If you are able to ping your gateway, but not a webpage, then verify that your DNS servers are current in your network settings. Our current DNS servers are 216.19.223.25 and 216.19.223.26 if you have addresses other than these, change them and try to get on the internet again.

If you still cannot get online after performing these steps, please call our office at 602-264-7000. We will be happy to assist you with further troubleshooting steps.