Intel 2100/2200/3200 with Point to Point Service

Step 1 - Run the DSL Diagnostic Test

Included with the Intel DSL modems is a Diagnostic software program, and we ask that you run this before trying anything else. The program can be found under "Intel Pro-DSL modem utilities" in your programs list. Open the Diagnostic program and run the diagnostic. The program will test 3 things - that the driver for your modem is installed properly, whether or not your modem can train on your DSL line, and whether or not you can connect to your ISP. If the first test fails, you must re-install the software for the DSL modem. This can be found on the installation CD which you received with your DSL modem. Uninstall the software through the add/remove software control panel and reboot your computer. Once the computer comes back up and recognizes the new hardware, insert your software CD and follow the prompts that it gives you. If the second test fails, that means that there is a problem with your DSL line, and you must call Qwest Tech Support. They can be reached at 1-800-247-7285. If the third test fails, proceed to the next step.

Step 2 - Verify your Dial-up Settings

Your computer treats a point to point DSL connection the same as a regular dial up connection. Find your Dial Up networking folder (in My Computer, usually) and find the icon for your DSL connection. Double click on the icon and verify that your username and password are correct. If you get an error 691 when connecting, this means that one of them is wrong. Also, verify that the number being dialed by the DSL modem is correct. With a 2100, it should be 1,1 and with a 2200 or 3200 it should be 0,32.

Also, make sure that IP header compression is turned off on your PC. If this is turned on, you will be able to connect, but unable to load web pages.

If you still cannot connect after these steps, please call our office at 602-264-7000. We will be happy to assist you with further troubleshooting steps.