MY DSL STOPPED WORKING - WHAT DO I DO NOW?
We at Getnet, Inc. would like to make your DSL experience as painless as possible. To that end, we are including the following troubleshooting tips for your service. We recommend that you print out this page, as well as the appropriate page for your specific modem/configuration page for your DSL service so you can have it handy if your service goes down.
With all modems, we recommend that you do the following prior to calling us for support -
1. Reboot your DSL modem (obviously, if your DSL modem is internal, this would require you to reboot your PC)
2. Reboot your PC
3. Disconnect and re-establish your DSL connection
4. Verify the physical connections for all the relevant cables (ie. phone cables, ethernet cables, power cables, or USB cables) for your DSL connection. You may want to pull out and reseat each of the cables to guarantee a good connection.
For further troubleshooting steps, please select the appropriate category below -
I have a Cisco 675/678 with Point to Point DSL Service
I have a Cisco 675/678 with Bridged Ethernet (RFC1483) DSL Service
I have an Intel 2100/2200/3200 with Point to Point DSL Service
I have an Intel 2100/2200/3200 with Bridged Ethernet (RFC1483) DSL Service
I have an Actiontec 1520/24 with Point to Point DSL Service
I have an Actiontec 1520/24 with Bridged Ethernet (RFC1483) DSL Service
I have an Actiontec GT701 with Point to Point DSL Service
I have an Actiontec GT701 with Bridged Ethernet (RFC1483) DSL Service